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Technical Assistance

Tech's Corner: Take Up Reels and Coil Cords
Please see the attached article for information on part numbers and when to use Take Up Reels and Coil cords for connecting sensing edges and electric garag...
Mon, Apr 25, 2022 at 4:25 PM
Tech's Corner - Joint Seal
If a homeowner reports that water is running into their section, one solution may be to add joint seal.     There are two different types of joint seal:...
Wed, Aug 28, 2024 at 11:06 AM
Tech's Corner: Troubleshooting Track
Please see the attached article for an Introduction on Troubleshooting Tracks. This covers basic installation solutions to common issues, such as spacing, l...
Tue, Jun 7, 2022 at 8:15 AM
Tech's Corner: 904, 904U Glass Options
INTERNAL - APPROVED TO SHARE WITH DEALERS BUT NOT HOMEOWNERS Please see the attached Tech's Corner article on the glass options and selections for iSto...
Fri, Jul 14, 2023 at 1:03 PM
Tech's Corner: Dual Shafts
Please see the attached Tech's Corner article covering Dual Shafts with and without safety bottom brackets.
Tue, Jan 31, 2023 at 8:07 AM
Tech's Corner: Brush Seals
The attached article covers all Brush Seals available for Sectional and Roll Up Doors. along with illustrations. The article includes how to select a brush ...
Mon, Feb 6, 2023 at 4:24 PM
Cable Drum Timing Instructions
Please see the attached article for troubleshooting and resolving accurate cable drum timing on a sectional door with a solid shaft and coupler. 
Mon, Apr 25, 2022 at 4:26 PM
Commercial Door Section Cut Down Instructions
Clopay models 3715C, 3717C and 3720C have cuttable sections. We have made an instructional video, available on Vimeo, showing the instructions for how this ...
Wed, Jun 9, 2021 at 12:07 PM
Break-Away Bottom Sections
Breakaway bottom sections are a commercial door option that are used in high traffic areas. They are designed to release from the track and swing up to a fu...
Wed, Feb 9, 2022 at 8:10 AM
Tech's Corner: Center Lift
Please see the attached article on Center Lifts. This article illustrates several options for Dual Shaft and Single Shaft with Center Lift applications.
Tue, Feb 27, 2024 at 9:30 AM